Frequently Asked Questions
- What is a concierge?
Originally the guardian of a house or castle, in the middle ages court official who was the custodian of a royal palace, today a concierge is someone who fulfils the needs and requests of guests or clients, thus allowing them more time for other important matters.
- How does a concierge service work?
Just one call or short e-mail and we will take care of the rest. We know where to find the answers to your questions and the solutions for your problems. It doesn’t matter how simple or complex your request may seem, we will handle it. We have global contacts to take care of your requests. Anytime. Anywhere.
- Why use a concierge and travel service?
Your time is precious and we aim to help you make the most of it, as well as giving you the means to live the lifestyle you choose. Our travel experience and contacts also allows you to make the most of your trips, without using your own precious time to do all the research and planning.
- Can Gill and Tonic take care of my entire trip?
Yes, we specialise in planning every detail of your itinerary and will use different vendors to provide different services. We plan you itinerary based on your preferences and will provide you with the information required to make informed choices. Whether it is a family vacation or a business trip, we can plan it from beginning to end.
- Is Gill and Tonic a membership based service?
Most concierge services are open to all, and will charge you per transaction fee. Some have their own clubs where a membership is required and an annual or a monthly fee is applied. At Gill and Tonic we are open to all and will handle any request, however small or large.
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